How Does Panglobalbuy Handle Refunds?

Panglobalbuy simplifies the refund process for international shoppers buying from Chinese platforms like Taobao, 1688, and Weidian. If your order is canceled, defective, or not as described, Panglobalbuy assists in securing a refund from the seller. The platform acts as a mediator, ensuring a smooth resolution while handling cross-border logistics.

What Are the Eligibility Criteria for Refunds?

Refunds are possible under specific conditions:

- The item is damaged or incorrect.

- The seller fails to ship the order.

- The product doesn’t match the description.

Panglobalbuy requires proof (photos/videos) for claims. Note that personalized or perishable items may not qualify.

How to Request a Refund on Panglobalbuy?

Follow these steps:

1. Log in to your Panglobalbuy account.

2. Navigate to "My Orders" and select the problematic purchase.

3. Click "Request Refund" and upload evidence.

4. Submit and wait for the team’s review (typically 3-5 business days).

What’s the Timeline for Receiving Refunds?

Once approved, refunds are processed within 7-10 business days. The duration depends on your payment method (credit card, PayPal, etc.). Cross-border transactions may take slightly longer due to banking processes.

Can I Return Items to Sellers in China?

Yes, but return shipping costs are usually the buyer’s responsibility. Panglobalbuy provides return address labels and guidance. For low-value items, sellers may offer partial refunds instead of returns.

Tips to Avoid Refund Issues

- Check seller ratings and reviews before purchasing.

- Confirm product details (size, color, specs) with sellers via Panglobalbuy’s chat.

- Inspect packages upon delivery and record unboxing videos for disputes.

Panglobalbuy’s refund system ensures secure cross-border shopping. For further assistance, contact their 24/7 customer support.