What Is Panglobalbuy’s Return Policy?

Panglobalbuy offers a straightforward return policy for international buyers shopping on Taobao, 1688, and other Chinese platforms. If your item is defective, incorrect, or doesn’t match the description, you can request a return within 14 days of delivery. The process is designed to protect buyers while ensuring smooth cross-border transactions.

How Do I Initiate a Return on Panglobalbuy?

To start a return, log in to your Panglobalbuy account, go to "My Orders," and select the item you wish to return. Provide clear photos of the issue and submit a return request. The team will review your case within 1-3 business days and guide you through the next steps, including return shipping instructions.

Are There Any Non-Returnable Items?

Yes, certain items cannot be returned, including personalized products, perishable goods, and items marked as "final sale." Additionally, returns are not accepted if the buyer simply changes their mind unless the seller explicitly allows it. Always check the product page for return eligibility before purchasing.

How Long Does a Refund Take?

Once your return is approved and the seller receives the item, refunds typically process within 7-10 business days. The refund will be issued to your original payment method or as Panglobalbuy store credit, depending on your preference. Delays may occur during peak shopping seasons.

What If the Seller Refuses My Return?

If a seller denies your return unfairly, Panglobalbuy’s customer support team can mediate the dispute. Provide evidence such as order details, photos, and communication records to strengthen your case. Panglobalbuy prioritizes buyer protection and will assist in resolving conflicts.

Tips for Hassle-Free Returns

To avoid return issues, carefully review product descriptions, check seller ratings, and confirm sizing/details before purchasing. If unsure, contact Panglobalbuy’s pre-purchase support for clarification. Proper documentation and timely communication also speed up the return process.

By understanding Panglobalbuy’s return policy, international shoppers can confidently purchase from Chinese platforms like Taobao and 1688, knowing they’re protected in case of issues. Always keep track of deadlines and requirements for a smooth refund experience.