What Is Panglobalbuy’s Return Policy?
Panglobalbuy offers a streamlined return process for international buyers shopping on Chinese platforms like TaoBao and 1688. If your item arrives damaged, defective, or doesn’t match the description, you can request a return within 7 days of delivery. Simply submit a return request through your Panglobalbuy account, and their team will guide you through the process.
How Long Do I Have to Return an Item?
The return window is strict—only 7 days from the delivery date. This policy ensures quick resolutions and aligns with many Chinese sellers’ return timelines. For special promotions or custom orders, check the product page for specific return conditions.
What Items Are Eligible for Returns?
Most non-personalized, unopened, and undamaged items qualify for returns. However, perishable goods, intimate apparel, and digital products are typically non-refundable. Always review the seller’s return policy on TaoBao or 1688 before purchasing.
How Does the Refund Process Work?
Once your return is approved, Panglobalbuy coordinates with the seller to process your refund. Refunds are issued to your original payment method within 14 business days. Note that shipping fees are non-refundable unless the return is due to seller error.
What About Cross-Border Return Shipping?
Returning items internationally can be costly. Panglobalbuy advises contacting their support team before shipping returns to China. In some cases, they may negotiate partial refunds without returning the item to avoid high shipping fees.
Can I Exchange an Item Instead?
Exchanges are possible if the seller agrees. Contact Panglobalbuy’s customer service to check availability. However, due to cross-border logistics, exchanges often take longer than refunds.
Tips for a Smooth Return Experience
- Document unboxing with photos/videos for proof of damage.
- Keep original packaging until you confirm item satisfaction.
- Double-check return eligibility before purchasing.
By understanding Panglobalbuy’s return policies, you can shop confidently on TaoBao and 1688, knowing your purchases are protected.